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- About Frontline
- Admin Training Videos
- Administrative Managed Services
- Application & Technologies
- Arctic Wolf
- Baseline Assessment Review
- Best Practices in Client Intake Process & Conflict Checks
- Calendar
- Careers
- Client Training Videos
- Cloud Technology and Legal Trends: A Roadmap for Modernizing Law Firms
- Contact
- Contact Thank You
- Cyber Security Risk Assessment
- Events
- Financial Managed Services
- Frontline Home
- Frontline Home
- Insights
- IQTrack
- iRIS
- IT Managed Services
- App Development for Law Firms | Frontline Managed Services
- Cybersecurity Services for Law Firms | Frontline Managed Services
- Help Desk
- IT Administration Services for Law Firms | Frontline Managed Services
- IT Engineering Services for Law Firms | Frontline Managed Services
- IT Legal Operations Powered by ServiceNow
- Managed IT Services Solutions
- Network Monitoring Services for Law Firms | Frontline Managed Services
- Litigation Services
- Login
- MITS
- Office in a Box
- Press
- Privacy Policy
- Safeguard Your Law Firm: Key Steps for Law Firms to Implement and Maintain Effective Security Policies
- Skillbuilder
- System Status
- Webinars
- #5823 (no title)
- 4 Ways Law Firms are Saving Billable Time and Increasing Cash Flow Through Automation
- 8 Critical Aspects of Cybersecurity Training for New Law Firm Employees
- 8 Phishing Strategies Hackers Use to Infiltrate Your Law Firm
- Effective eBilling Solutions for Law Firms
- Increase Profitability and Free Up Billable Time by Optimizing Your Cash Cycle
- Is Your Backup Protecting Your Firm’s Data? 4 Critical Aspects of a Successful Disaster Recovery Plan
- Legal Cybersecurity: How to Protect Your Firm Against Rising Threats
- Looking Ahead While Looking Back: Best Practices Road Map for A/R in 2023
- Maintaining A/R Stability During Crisis Instability
- Mobile Devices & Social Media – Discovery Considerations for ESI Preservations
- Optimizing the Client Intake to Cash Process: Best Practices to Maximize Firm Profits
- People, Process, and Technology in a Work from Home Environment
- Ransomware Realities
- Secure Your Firm’s Data
- Security Resource Constraint – A Modern Problem for Legal Presented by Frontline Managed Services & Arctic Wolf
- Virtual Lunch & Learn: Top Tools Law Firms Can Leverage to Work Seamlessly From Anywhere
Frontline President Craig Friedl Details Opportunities for Firms in 2021 for Legaltech News
February 19, 2021
Craig Friedl authored a February 16, 2021 article for Legaltech News discussing the challenges brought on by the pandemic in 2020 and, more importantly going forward, the opportunities for law firms to leverage the adjustments made last year for success going forward. The article was also the top story in the ILTA SmartBrief newsletter on February 17.
Like many businesses, law firms were asked to shift from a predominantly in-person work structure to a wide-scale remote operation overnight in 2020, and while that posed obvious challenges for their businesses, most firms were able to continue the important work of representing their clients thanks to fast adjustments and an embrace of change and digital transformation.
In Reviewing the 2020’s Digital Transformation Challenges That Paved the Way for Lessons Going Forward, Friedl Examined Three Key Categories:
- People – Managing from afar is challenging enough, but onboarding and training new attorneys and staff has always been a process dependent on in-person instruction and interaction. Firm IT staff had to make new plans that balanced the need for distance with the importance of personal connection.
- Process – Asset management is important when firm equipment is confined to company-owned property, but it is even more vital and challenging when employees are scattered. Firms were forced to make decisions about what employees absolutely needed and how to stay organized on what hardware and software was out there.
- Technology – While technology adoption is typically a top challenge for firms, attorneys and staff became more willing to embrace new solutions, which led firms to be able to innovate and improve many processes through the use of new technologies with the buy-in of their employees.
With these challenges overcome, law firms are in a position to continue the momentum through 2021 and beyond with new opportunities. Users are more proficient now and better able to maximize software capabilities, which means firms can continue upgrading and deploying new systems and software.
While returning attorneys and staff to the office will require some heavy lifting from Managed IT services (managing returned IT assets, security updates, etc.), it’s important to continue this historic momentum for a digital transformation in the law profession, and now is the time for legal tech professionals to strategize on how to keep firms moving forward.
For the full article, please click here.