Managed IT Services

Service Desk

Always On, Always ReadyAlways On, Always Ready
Service DESK

Always On, Always Ready

Frontline Managed Services® leads the industry by providing the largest legal Service Desk, trusted by over 250,000 users worldwide. Established by former law firm professionals, Frontline is uniquely suited to address the specific technology pain points in the legal industry. Frontline Managed Services Service Desk follows the Sun Service Support Model and supports more than 250 leading software platforms and applications with a dedicated, highly trained team of Service Desk Analysts who are ready 24 hours a day, 7 days a week, 365 days a year. On average, our clients save 30-40% when they implement Frontline Managed Services Service Desk. By improving access to technology support and training, your law Firm's IT teams will increase efficiency and billable hours. When you partner with Frontline Managed Services, we help you avoid pricey implementation and maintenance costs, and offer the latest best-in-class technologies and teams, on every front.

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Frontline Managed Services Website Footer Full ColorService DESK

Key Take

% SLA Targets
Software Platforms
% Software Calls
Resolved in
First Call
24/7 Service
% Surveys Marked
Excellent or Good

We Understand

As our legal Service Desk was built by law professionals, we understand the pressure to constantly build and scale technology support services to meet the constantly-evolving technology environment without compromising billable revenue. Frontline Managed Services can help buttress your in-house teams to help you avoid rising expense costs. When you call our IT Support Team, you are never routed through an automated system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.

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Benefits of Service Desk

Backed by

ServiceNow and IQTrack

ISO 27001:2013





Call Centers


Concierge Services


Frontline Managed Services partners and maintains the best technology on the market to continue providing the highest quality and largest legal Service Desk in the industry. With the foundation of our proprietary applications such as IQTrack, and the power of partnering with ServiceNow, your Firm can trust in our performance and reliability.


Provides intuitive and efficient project and incident management by intelligently isolating patterns and issues within the law firm user population, and offering eLearning assistance so that operational efficiencies can be introduced.


Enables the digital workflows that unlock productivity for your firm and our Service Desk staff. Frontline Managed Services’s partnership with ServiceNow's cloud platform allows us to deliver a faster and smarter experience to resolve your IT issues quickly and efficiently.


What people say about us

IT service desk client -

“Our analyst AJ is phenomenal. He was extremely professional and resolved the matter promptly, in a manner that accommodated the fact that I was unable to get into the office. He provided excellent service and made a tricky situation much more manageable.”

IT service desk client

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Service Desk