As our legal Service Desk was built by law professionals, we understand the pressure to constantly build and scale technology support services to meet the constantly-evolving technology environment without compromising billable revenue. Frontline Managed Services can help buttress your in-house teams to help you avoid rising expense costs. When you call our IT Support Team, you are never routed through an automated system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.
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Frontline Managed Services partners and maintains the best technology on the market to continue providing the highest quality and largest legal Service Desk in the industry. With the foundation of our proprietary applications such as IQTrack, and the power of partnering with ServiceNow, your Firm can trust in our performance and reliability.
Provides intuitive and efficient project and incident management by intelligently isolating patterns and issues within the law firm user population, and offering eLearning assistance so that operational efficiencies can be introduced.
Enables the digital workflows that unlock productivity for your firm and our Service Desk staff. Frontline Managed Services’s partnership with ServiceNow's cloud platform allows us to deliver a faster and smarter experience to resolve your IT issues quickly and efficiently.
“Our analyst AJ is phenomenal. He was extremely professional and resolved the matter promptly, in a manner that accommodated the fact that I was unable to get into the office. He provided excellent service and made a tricky situation much more manageable.”
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