ENABLING TECHNOLOGIES

IQTrack

Availability on Every Front

IQTrack provides access to IT support to our clients from anywhere in the world at anytime of the day allowing quick response and support for users. As a web-based application with no software to install and maintain, our mobile environment is transparent and seamless to address Law Firm’s needs.

Web-Based Application

No need to install and maintain client software, as IQTrack provides access to IT support information from anywhere in the world, giving your team a quick response time and fast turnaround.

Mobile Application

You’ll also gain access to IQTrack Touch, our web-based mobile platform which is compatible to all mobile devices. IQTrack Touch allows IT engineers to view and update tickets from any device.

Visualization

Dashboards and widgets provide higher visibility to what is driving calls to the service desk as well as agent productivity.

Continual Process Improvement

Our agile system allows us to review usage and continually evaluate the IT services provided to end-users.

IQTrack is a robust application specifically designed to meet your IT support needs. Browse below to learn more about the many features IQTrack has to offer your firm.

IQ TRACK

Features

Ticket Window

Track detailed information relevant to each support issue.

Analyst Tools

Provides support personnel with the tools they need.

Knowledge Base

Easily share relevant articles and information.

Broadcasts

Keep your IT personnel up to date on important events.

Ticket Escalations

Frontline Managed Services’ award-winning performance and dedication to enables your Firm to focus on your bottom line.

Email Notifications

Staff is notified by email when their assistance is needed.

Reporting

Up-to-the-minute reporting of your support activity.

Administration

IQTrack is customizable to meet the specific needs of your firm.