Purpose-Built for Legal. Flexible to Fit Your IT Model.
Frontline delivers service desk support in the way that best fits your firm—either as an integrated component of our Managed IT Services or through our Enterprise Service Desk for firms that need dedicated, scalable support alongside their internal IT organization. In both models, your users get responsive, 24/7/365 support from teams that understand legal technology, applications and workflows. From everyday requests to complex incidents and escalations, Frontline provides the expertise, structure and accountability needed to keep attorneys and staff productive—without the experience of a generic IT help desk.
Managed IT Advanced Support Services
24/7/365
Available when you need us, whether it's 2 PM for a paralegal or 2 AM for a partner in a different time zone
Legal Application
Expertise deep, verified support for your critical legal applications, billing, document management, and case management software
Rapid Resolution
Our streamlined system ensures rapid triage and escalation, dramatically reducing downtime
Multi-Channel Access
Attorneys and staff can reach us by phone, email, or portal- whatever is preferred
Structured Escalation
Issues move smoothly from Frontline analysts to senior engineers when needed, so complex problems are owned, driven to resolution, and communicated clearly along the way.
Tiered Support
Clear, Structured Escalation Issues move smoothly from Frontline analysts to senior engineers when needed, so complex problems are owned, driven to resolution, and communicated clearly along the way
Security-First Support
Every interaction is handled with a security mindset, aligned to unique risk profiles and regulatory expectations for modern law firms
Enterprise Service Desk for Law Firms Extend Your IT Team. Elevate the User Experience.
For larger and more complex law firms, the service desk is more than a place to submit tickets—it is a critical part of attorney productivity and the overall technology experience. With Frontline, firms can:
Extend internal IT capacity without adding headcount
Provide 24/7/365 global coverage for attorneys and staff
Access legal technology expertise across critical firm applications
Improve resolution and escalation with structured support processes
Deliver a consistent user experience across offices and time zones
Scale support as firm needs change
Your Firm Deserves More Than a Generic Help Desk
Advanced IT Support from Frontline is the dedicated IT support layer for a firm’s Managed IT Services (MITS) program. It’s designed specifically for law firms that need reliable, skilled help across everything from everyday tickets to high-impact incidents- without feeling like they’re calling a generic IT vendor who doesn’t understand law firms.
Backed by decades of legal IT experience and a track record of working with 900+ law firms, Advanced IT Support gives your firm a holistic support model: day-to-day user help, deep technical expertise, cybersecurity alignment, and legal technology specialists all working cohesively.