The Most Advanced
Generative AI
Service Desk
for Law Firms
FMS HELIX-AI is our proprietary generative AI service desk powered by ServiceNow and built exclusively for law firms. It transforms and accelerates IT issue resolution while continually learning and evolving a custom knowledge base tailored to each firm.
Key features of FMS HELIX-AI include:
- Voice-to-Text Transcription: AI agents instantly search your firm’s custom knowledge bases to provide accurate, relevant answers.
- Automated Email Response: Reduces response times with intelligent, automated handling of email inquiries.
- Self-Service via Microsoft Teams: Access answers directly within Teams, minimizing workflow interruptions and resolution time.
- Unified Interface: A simplified, single-pane design consolidates tools and information into one intuitive view.
- And More: Additional intelligent features will be showcased during live demonstrations.