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- Effective eBilling Solutions for Law Firms
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- Is Your Backup Protecting Your Firm’s Data? 4 Critical Aspects of a Successful Disaster Recovery Plan
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- People, Process, and Technology in a Work from Home Environment
- Ransomware Realities
- Secure Your Firm’s Data
- Security Resource Constraint – A Modern Problem for Legal Presented by Frontline Managed Services & Arctic Wolf
- Virtual Lunch & Learn: Top Tools Law Firms Can Leverage to Work Seamlessly From Anywhere
- 3 Pitfalls to Avoid: How Law Firms are Navigating Cybersecurity Questionnaires from Insurance Carriers and Clients
- 5 Security Measures Law Firms Must Have
- About Frontline
- Admin Training Videos
- Administrative Managed Services
- Application & Technologies
- Arctic Wolf
- Baseline Assessment Review
- Best Practices in Client Intake Process & Conflict Checks
- Calendar
- Careers
- Client Training Videos
- Cloud Technology and Legal Trends: A Roadmap for Modernizing Law Firms
- Contact
- Contact Thank You
- Cyber Security Risk Assessment
- Events
- Financial Managed Services
- Frontline Home
- Frontline Home
- Insights
- IQTrack
- iRIS
- IT Managed Services
- App Development for Law Firms | Frontline Managed Services
- Cybersecurity Services for Law Firms | Frontline Managed Services
- Help Desk
- IT Administration Services for Law Firms | Frontline Managed Services
- IT Engineering Services for Law Firms | Frontline Managed Services
- IT Legal Operations Powered by ServiceNow
- Managed IT Services Solutions
- Network Monitoring Services for Law Firms | Frontline Managed Services
- Litigation Services
- Login
- MITS
- Office in a Box
- Press
- Privacy Policy
- Safeguard Your Law Firm: Key Steps for Law Firms to Implement and Maintain Effective Security Policies
- Skillbuilder
- System Status
- Webinars
- #5823 (no title)
- 4 Ways Law Firms are Saving Billable Time and Increasing Cash Flow Through Automation
- 8 Critical Aspects of Cybersecurity Training for New Law Firm Employees
- 8 Phishing Strategies Hackers Use to Infiltrate Your Law Firm
- Effective eBilling Solutions for Law Firms
- Increase Profitability and Free Up Billable Time by Optimizing Your Cash Cycle
- Is Your Backup Protecting Your Firm’s Data? 4 Critical Aspects of a Successful Disaster Recovery Plan
- Legal Cybersecurity: How to Protect Your Firm Against Rising Threats
- Looking Ahead While Looking Back: Best Practices Road Map for A/R in 2023
- Maintaining A/R Stability During Crisis Instability
- Mobile Devices & Social Media – Discovery Considerations for ESI Preservations
- Optimizing the Client Intake to Cash Process: Best Practices to Maximize Firm Profits
- People, Process, and Technology in a Work from Home Environment
- Ransomware Realities
- Secure Your Firm’s Data
- Security Resource Constraint – A Modern Problem for Legal Presented by Frontline Managed Services & Arctic Wolf
- Virtual Lunch & Learn: Top Tools Law Firms Can Leverage to Work Seamlessly From Anywhere
Remote Enterprise IT Support: CIO Frank Ziller on ILTA Podcast Radio Session
November 2, 2021
In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes.
Helpful Timeframe of Questions Asked/Responses in the Respective Podcast:
(00.39 – 2:37) “What are the Challenges of Supporting Enterprise Users Remotely?”
(2:38 – 4:38) “Did everyone use Citrix and apply to everyone?”
(4:40 – 6:18) “Talk about the scope of working remotely.”
(6:22 – 9:23) “Tell us what tools have you used to support the enterprise users at home when working remotely?”
(9:23 – 10:38) “How about support on mobile devices and other devices like speed test, do either of you use these tools?”
(10:39 – 13:24) “How do you support practices changed from moving from a enterprise office to home.”
(13:25-15:36) “What new knowledge or certifications have helped you cope with the changing environment?”
(15:37 – 16:29) “What challenges remain?”
(16:30 – 19:07) “What challenges remain on hardware?”
(19:07 – 20:06) “Do either of you support remote printing?”
(20:07 – 21:32) “Does time of day make a difference?”
Moderator:
@Mark Manoukian – IT Director, Kegler, Brown, Hill & Ritter
Speakers:
@David Michel – Chief Information Officer – Becker & Poliakoff, PA
@Frank Ziller – CIO, Frontline Managed Services
Recorded on 11-2-2021
View original post here.