Frontline Managed Services - Home

Operational Excellence Starts Here.

Frontline transforms your firm with the only suite of AI-optimized services built exclusively for the legal industry. From small firms to the AmLaw 200 enterprises, we streamline workflows and automate operations to maximize profitability and accelerate growth.

Drawing on over three decades of partnering with law firms, we turn deep legal insight into technology that keeps you at the forefront of change.

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Your Complete Suite of Operational Solutions

Maximize uptime with AI-optimized, proactive IT monitoring and management. Keep data safe with continuous, enterprise-grade cybersecurity operations.

Managed Financial Operations

Automate accounting, billing, increase realization, speed collection, and enhance forecasting with AI-optimized predictive analytics for accelerated cash flow and profitability.

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AI-Powered Service Desk

FMS Helix AI, our proprietary generative AI technology for law firms, accelerates IT issue resolutions, minimizes escalations and continually learns and adapts to your firm’s way of working.

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Managed IT Services

Maximize uptime with AI-optimized proactive IT monitoring and management, and keep data safe with continuous, enterprise-grade cybersecurity operations.


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Managed Financial Operations

By combining deep legal accounting expertise, advanced automations, and predictive analytics, Frontline Managed Financial Operations streamlines every stage of your financial operations. From faster collections to smarter forecasting, you’ll have the speed and accuracy modern law firms require.

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  • Automated billing and collections
  • Real-time invoice status updates
  • Predicative data analytics
  • Improved cash flow
  • Enhanced profitability

FMS Proprietary Technologies

With nearly 4 decades working exclusively with law firms, Frontline knows legal operations inside and out. From Bill-e to FMS-HELIX AI, an AI powered service desk, we’ve engineered our proprietary technology based on deep insight into the real-world workflows and the everyday operational challenges law firms face.

FMS Proprietary Technologies

From Bill-e to FMS-HELIX AI, our proprietary gen AI service desk, we’ve engineered our technology to optimize real-world workflows and solve the everyday operational challenges law firms face.

++ state of the art NOC facility run by FMS employees leveraging LogicMonitor

FMS Helix-AI
iRIS
Bill-E

Why 900+ Law Firms Trust Frontline

Exceptional Law Firm Experience
After 30 plus years partnering exclusively with law firms, we have a deep understanding of the unique operational challenges firms face and advance innovative solutions that streamline efficiency, improve profitability, and accelerate growth.

Scalable Solutions for firms of all sizes.
Whether you’re an AmLaw200, mid-size, or small law firm, our services grow right alongside you with no system replacement required. You’ll always have enterprise-level capabilities tailored to fit your firm’s current size and budget.

Always-on “follow the sun” service
Our global footprint lets us provide operational support 24/7/365. Data stays secure, teams stay focused on client success, and a law firm’s critical operations never have to stop.

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When I joined the firm, our collections process was in rough shape. Accounts receivable hovered around 105 days. I brought in Frontline to help, and they made an immediate impact. Not only did we cut our receivables in half, but they also worked with us to build out a full intake-to-collections system. Their approach brought structure, efficiency, and best practices to the entire process.
Andrea M.Rhoades McKee
We have been thrilled to work with Frontline and such a relief to take responsibility off the shoulders of our internal billing team. Frontline's efficiency has made a real difference for us, not only in getting bills out the door faster but also in speeding up receivables and improving cash flow. It's been a great experience all around.
Janet M. Sweet Stevens Katz Williams
I've worked with Frontline since 2007, starting with collections and expanding to help desk when our IT staff was operating around the clock. Having Frontline handle routine IT issues has been a huge help. This year, we expanded to include eBilling services when we lost a team member and hiring someone new was overwhelming. Frontline jumped in and we were up and running in three weeks.
Linda C.Downs Rachlin
We've been partnered with Frontline for over twenty-five years starting with their AR collection services. As our firm has grown in complexity, Frontline has been a phenomenal partner—competent, responsive, and friendly. They make a real difference in managing day-to-day challenges and are exactly the kind of partner you want to work with.
Lisa L.Verrill Dana
“The world of legal IT has unique nuances, where Jim and his team have always drawn from experience in the legal vertical and provided great insight. Frontline has been extremely helpful in navigating the vast landscape of software and services in the legal market.”
Patrick BinsolLerch, Early & Brewer, CHTD.
“Everyone I have worked with through the years has been extremely responsive, knowledgeable, and just a pleasure to work with. Frontline has taken the time to get to know our firm and how we work. There is a level of personalized service that is not so common in today’s world.”
Patrick BinsolLerch, Early & Brewer, CHTD.
“Having an MSP like Frontline Managed Services has enabled the firm the freedom to focus more on day-to-day operations, knowing that your company’s infrastructure is being properly maintained and proactively monitored.”
David ChaseEvert Weathersby Houff
We've retained Frontline Managed Services since 2004. Our on-site consultant delivers impressive results—the ratio between collections attributable to his efforts and our payments ranges from 30:1 to 40:1, representing around 20% of our total fee receipts. Most importantly, professionalism is a hallmark of their service. We have never received a client complaint about a collection call.
Bruce C. LyonDirector of Administration - Reid and Riege, P.C.