Who We Are
Frontline Managed Services and its subsidiaries (collectively “Frontline Managed Services”), are committed to protecting your privacy and ensuring that you have a positive experience on our website and in using our products and services (“Solution” or “Solutions”). This privacy statement describes how Frontline Managed Services collects and uses the personal data you provide on our web site. It also describes the choices available to you regarding our use of your personal data and how you can access and update this information.
Categories of Individual Data Subjects
In general, Frontline Managed Services may obtain personal data in the United States about several different types of individuals, including: (i) website visitors, (ii) clients, and (iii) end users. Frontline Managed Services’ practices with respect to each of these types of individual data subjects are described below.
End Users
Frontline Managed Services provides a wide variety of services and solutions to its business clients (each, a “Client”) that facilitate services for their employees (“End Users”). In these cases, personal data collected from End Users is owned by the applicable Client, and Frontline Managed Services processes this data on the Client’s behalf. In all instances, Intelliteach will obtain access to Personal Data about End Users in the course of operating Web sites, providing contractually obligated services, and providing customer care and other related services. Such data may include, name, billing address, business address, email address, telephone number, and other information, depending on the particular Client, Web site or other application or service at issue. In all instances, Frontline Managed Services will not share, sell, rent or trade with third parties for promotional purposes any personal data processed by Intelliteach, unless Intelliteach is directed to do so by a Client who owns such personal data.
Clients, Suppliers, and Business Partners
Frontline Managed Services may obtain various types of personal data about our business clients or their end users. Such data may include contact information (names, business addresses, phone and fax numbers and email addresses); information about products and services ordered or provided; financial and payment information; user ID, passwords, and information collected through Internet-based activities and other transaction-related data.
Frontline Managed Services may use these types of personal data for business purposes, including to deliver or provide services; to establish or maintain client and business relationships; to provide access to Internet-based activities; to perform accounting functions; and to conduct other activities as necessary or appropriate in connection with the servicing and development of the business relationship.
Our business clients or their consumers may contact us if any of their personal data changes, or if they would like to access, correct or delete personal data that we maintain about them. If you are an employee of our client please contact your local human resources representative (i.e. the human resources representative of your employer/our client) as that might be the most efficient means of addressing your issues. In any event, such persons can also contact us at privacy@frontlinems.com, or by using the information at the end of this privacy statement. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Wherever we obtain access to Personal Data about Data Subjects or End Users, we are acting as a mere data processor on behalf of our business clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. If you are an End User with an existing relationship with one of our Business Clients, you should refer to the Client’s website to understand the privacy practices that apply to Personal Data that we may maintain about you. Moreover, if you would like to access and review your Personal Data, you should contact our Business Client with any such requests. We will cooperate as appropriate with requests from our Business Clients to assist with such responses.
Careers
If you would like to inquire about a job that may be of interest to you, we will collect your name, address, email address, phone number, and allow you to upload your résumé/CV. We use this information for the sole purpose of determining if we may have a position that would work best for you.
Contact/Inquiries
If you choose to use our contact us form on the Website we will collect your name, email address and phone number. We use this information for the sole purpose of responding to your request.
Information Sharing
We will share your personal data with third parties only in the ways that are described in this privacy policy. We use other third parties, such as the software of a service desk software company to capture client service request data, a hosted contact center platform to process and deliver calls, chats, and emails from our clients, a hosted Customer Relationship Management (CRM) software provider to manage sales and client information, and a check processing company in order to process any payments that have come in via check or money orders. When you sign up for our services we will share your name, billing address, credit card information or financial information as necessary for the third party to provide that service.
These third parties are prohibited from using your personal data for promotional purposes. All billing information is collected offline; we take steps to insure the offline security of your payments. Please see our “Data Security and Integrity” section below for how we handle sensitive information collected offline. We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served either on our Website or to our Company directly.
Frontline Managed Services may disclose Personal Data to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Frontline Managed Services may also disclose US and Personal Data as necessary in connection with the sale or transfer of all or part of the business. In these situations, Frontline Managed Services will require the recipient of the data to protect the data in accordance with the relevant principles, or otherwise take steps to ensure that the Personal Data is appropriately protected. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. Frontline Managed Services may also disclose Personal Data where required or permitted by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or where Frontline Managed Services believes that such disclosures is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and are appropriate in connection with a law enforcement request.
Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use session cookies to make it easier for you to navigate our site, and in order to allow you to log in to our web-based applications. A session ID cookie expires when you close your browser. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Website Statistics & Usage Logging
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal data.
Client Testimonials
We post client testimonials on our web site which may contain personal data. We do obtain the client’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@frontlinems.com.
Email Communications:
When signing up for the service you are automatically opted-in to receiving marketing emails. You may at any time unsubscribe from receiving these types of email communications by following the unsubscribe instructions within each email communication.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Customer Service
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Links to Other Sites
If you click on a link to a third party site, you will leave our website and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal data by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Frontline Managed Services. We encourage you to review the privacy statements of any other service provider from whom you request services.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.
Data Security and Integrity
Frontline Managed Services utilizes global hosting centers that store and process Personal Data in various locations in the United States. Frontline Managed Services takes reasonable precautions to protect Personal Data in these centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Frontline Managed Services also makes reasonable efforts to keep Personal Data reliable for its intended use, accurate, current, and complete. We follow generally accepted industry standards to protect the personal data submitted to us on our Web site, both during transmission and once we receive it.
If you have any questions about security, you can contact us by using the contact form on our website.
How to Contact Us
We value your opinions. Should you have any privacy related questions or comments related to this Privacy Statement, please send an email to privacy@frontlinems.com.
ATLANTA
233 Peachtree St Ne Suite 1100
Atlanta, GA 30303
866-698-7837
Updates to This Privacy Statement
We may update this Privacy Statement at any time, so please review it frequently. If we change our Privacy Statement, we will post the revised version here, with an updated revision date. If we make significant changes to our Privacy Statement, we may also notify you by other means prior to the changes taking effect, such as sending an email or posting a notice on our website
