When I joined the firm, our collections process was in rough shape. Accounts receivable hovered around 105 days. I brought in Frontline to help, and they made an immediate impact. Not only did we cut our receivables in half, but they also worked with us to build out a full intake-to-collections system. Their approach brought structure, efficiency, and best practices to the entire process.

We have been thrilled to work with Frontline and such a relief to take responsibility off the shoulders of our internal billing team. Frontline's efficiency has made a real difference for us, not only in getting bills out the door faster but also in speeding up receivables and improving cash flow. It's been a great experience all around.

I've worked with Frontline since 2007, starting with collections and expanding to help desk when our IT staff was operating around the clock. Having Frontline handle routine IT issues has been a huge help. This year, we expanded to include eBilling services when we lost a team member and hiring someone new was overwhelming. Frontline jumped in and we were up and running in three weeks.

We've been partnered with Frontline for over twenty-five years starting with their AR collection services. As our firm has grown in complexity, Frontline has been a phenomenal partner—competent, responsive, and friendly. They make a real difference in managing day-to-day challenges and are exactly the kind of partner you want to work with.

“The world of legal IT has unique nuances, where Jim and his team have always drawn from experience in the legal vertical and provided great insight. Frontline has been extremely helpful in navigating the vast landscape of software and services in the legal market.”

“Everyone I have worked with through the years has been extremely responsive, knowledgeable, and just a pleasure to work with. Frontline has taken the time to get to know our firm and how we work. There is a level of personalized service that is not so common in today’s world.”

“Having an MSP like Frontline Managed Services has enabled the firm the freedom to focus more on day-to-day operations, knowing that your company’s infrastructure is being properly maintained and proactively monitored.”

We've retained Frontline Managed Services since 2004. Our on-site consultant delivers impressive results—the ratio between collections attributable to his efforts and our payments ranges from 30:1 to 40:1, representing around 20% of our total fee receipts. Most importantly, professionalism is a hallmark of their service. We have never received a client complaint about a collection call.