ServiceNow™ ITMS Training

Log In with Single Sign on

Log Out


Find Shared Dashboards


Add Favorites from the Navigation Pane

Add Favorites from List View

Customize and Re-order Favorites

Remove a Favorite

Incident Wizards

Create and Save an Incident

Incident Wizards

Related Search Results

Document a Work Note

Initiate a Call From the Incident Window

Email From an Incident

Marking an Incident Resolved

Escalating and Referring Incidents

Manage Attachments

Add and Remove Email Attachments

Knowledge Base

Searching the Knowledge Base

Commenting on Knowledge Base Articles


Searching Lists

Adding and Removing Columns

Filtering Lists


Linking Incidents to Outages

Unlinking Incidents From Outages

Reviewing Incidents Attached to an Outage