ServiceNow™ ITMS Training

QRG ServiceNow Client Analyst Guide

Dashboards

Favorites

Incidents

Knowledge Base

Lists

Outages

Log In with Single Sign on

Log Out

Dashboards

Find Shared Dashboards

Favorites

Add Favorites from the Navigation Pane

Add Favorites from List View

Customize and Re-order Favorites

Remove a Favorite

Incidents

Create and Save an Incident

Incident Wizards

Related Search Results

Document a Work Note

Initiate a Call From the Incident Window

Email From an Incident

Marking an Incident Resolved

Escalating and Referring Incidents

Manage Attachments

Add and Remove Email Attachments

Knowledge Base

Searching the Knowledge Base

Commenting on Knowledge Base Articles

Lists

Searching Lists

Adding and Removing Columns

Filtering Lists

Outages

Linking Incidents to Outages

Unlinking Incidents From Outages

Reviewing Incidents Attached to an Outage