Dynamic and results-driven Contact Centre professional with over 25 years of experience across both Captive and BPO environments. Demonstrated success in the Financial Services, Sales, and IT industries, with a strong track record of delivering exceptional performance in both inbound and outbound operations.

Skilled in business process optimization, budgeting, coaching, sales operations, customer service excellence, and people management. Adept at leading high-performing teams and enhancing customer experience through strategic leadership and operational oversight.

Proficient in a wide range of areas including Client Retentions, New Business Acquisition, Direct Marketing, Document Vetting, and Service Desk Management. Recognized for building efficient, customer-focused teams and driving continuous improvement in service delivery.

Educational background includes completion of studies at ML Sultan Secondary and executive development at the University of Stellenbosch Business School (USB-ED), reinforcing a strong foundation in leadership and business management

Married with 2 boys Carter and Liam, enjoys the outdoors and extreme racing.