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- #5823 (no title)
- 4 Ways Law Firms are Saving Billable Time and Increasing Cash Flow Through Automation
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- 8 Phishing Strategies Hackers Use to Infiltrate Your Law Firm
- Effective eBilling Solutions for Law Firms
- Increase Profitability and Free Up Billable Time by Optimizing Your Cash Cycle
- Is Your Backup Protecting Your Firm’s Data? 4 Critical Aspects of a Successful Disaster Recovery Plan
- Legal Cybersecurity: How to Protect Your Firm Against Rising Threats
- Looking Ahead While Looking Back: Best Practices Road Map for A/R in 2023
- Maintaining A/R Stability During Crisis Instability
- Mobile Devices & Social Media – Discovery Considerations for ESI Preservations
- Optimizing the Client Intake to Cash Process: Best Practices to Maximize Firm Profits
- People, Process, and Technology in a Work from Home Environment
- Ransomware Realities
- Secure Your Firm’s Data
- Security Resource Constraint – A Modern Problem for Legal Presented by Frontline Managed Services & Arctic Wolf
- Virtual Lunch & Learn: Top Tools Law Firms Can Leverage to Work Seamlessly From Anywhere
- 5 Security Measures Law Firms Must Have
- About Frontline
- Admin Training Videos
- Administrative Managed Services
- Application & Technologies
- Arctic Wolf
- Baseline Assessment Review
- Best Practices in Client Intake Process & Conflict Checks
- Calendar
- Careers
- Client Training Videos
- Cloud Technology and Legal Trends: A Roadmap for Modernizing Law Firms
- Contact
- Contact Thank You
- Cyber Security Risk Assessment
- Events
- Financial Managed Services
- Frontline Home
- Frontline Home
- Insights
- IQTrack
- iRIS
- IT Managed Services
- App Development for Law Firms | Frontline Managed Services
- Cybersecurity Services for Law Firms | Frontline Managed Services
- Help Desk
- IT Administration Services for Law Firms | Frontline Managed Services
- IT Engineering Services for Law Firms | Frontline Managed Services
- IT Legal Operations Powered by ServiceNow
- Managed IT Services Solutions
- Network Monitoring Services for Law Firms | Frontline Managed Services
- Litigation Services
- Login
- MITS
- Office in a Box
- Press
- Privacy Policy
- Safeguard Your Law Firm: Key Steps for Law Firms to Implement and Maintain Effective Security Policies
- Skillbuilder
- System Status
- Webinars
- #5823 (no title)
- 4 Ways Law Firms are Saving Billable Time and Increasing Cash Flow Through Automation
- 8 Critical Aspects of Cybersecurity Training for New Law Firm Employees
- 8 Phishing Strategies Hackers Use to Infiltrate Your Law Firm
- Effective eBilling Solutions for Law Firms
- Increase Profitability and Free Up Billable Time by Optimizing Your Cash Cycle
- Is Your Backup Protecting Your Firm’s Data? 4 Critical Aspects of a Successful Disaster Recovery Plan
- Legal Cybersecurity: How to Protect Your Firm Against Rising Threats
- Looking Ahead While Looking Back: Best Practices Road Map for A/R in 2023
- Maintaining A/R Stability During Crisis Instability
- Mobile Devices & Social Media – Discovery Considerations for ESI Preservations
- Optimizing the Client Intake to Cash Process: Best Practices to Maximize Firm Profits
- People, Process, and Technology in a Work from Home Environment
- Ransomware Realities
- Secure Your Firm’s Data
- Security Resource Constraint – A Modern Problem for Legal Presented by Frontline Managed Services & Arctic Wolf
- Virtual Lunch & Learn: Top Tools Law Firms Can Leverage to Work Seamlessly From Anywhere
Help Desk


Always On, Always Ready
Frontline Managed Services® leads the industry by providing the largest legal Service Desk, trusted by over 250,000 users worldwide. Established by former law firm professionals, Frontline is uniquely suited to address the specific technology pain points in the legal industry. Frontline Managed Services Service Desk follows the Sun Service Support Model and supports more than 250 leading software platforms and applications with a dedicated, highly trained team of Service Desk Analysts who are ready 24 hours a day, 7 days a week, 365 days a year. On average, our clients save 30-40% when they implement Frontline Managed Services Service Desk. By improving access to technology support and training, your law Firm's IT teams will increase efficiency and billable hours. When you partner with Frontline Managed Services, we help you avoid pricey implementation and maintenance costs, and offer the latest best-in-class technologies and teams, on every front.

Key Take
Aways
Resolved
Supported
Uptime
Desk
Cap-Ex

Key Take
Aways
Resolved
Supported
Uptime
Desk
Cap-Ex

We Understand
As our legal Service Desk was built by law professionals, we understand the pressure to constantly build and scale technology support services to meet the constantly-evolving technology environment without compromising billable revenue. Frontline Managed Services can help buttress your in-house teams to help you avoid rising expense costs. When you call our IT Support Team, you are never routed through an automated system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.
Benefits of Service Desk
Backed by
ServiceNow and IQTrack
ISO 27001:2013
Certified
BCDR
Compliant
Worldwide
Call Centers
Technology
Concierge Services
Benefits of Service Desk
Backed by
ServiceNow and IQTrack
ISO 27001:2013
Certified
BCDR
Compliant
Worldwide
Call Centers
Technology
Concierge Services
Technology
Frontline Managed Services partners and maintains the best technology on the market to continue providing the highest quality and largest legal Service Desk in the industry. With the foundation of our proprietary applications such as IQTrack, and the power of partnering with ServiceNow, your Firm can trust in our performance and reliability.
IQTrack:
Provides intuitive and efficient project and incident management by intelligently isolating patterns and issues within the law firm user population, and offering eLearning assistance so that operational efficiencies can be introduced.
ServiceNow
Enables the digital workflows that unlock productivity for your firm and our Service Desk staff. Frontline Managed Services’s partnership with ServiceNow's cloud platform allows us to deliver a faster and smarter experience to resolve your IT issues quickly and efficiently.
What people say about us

“Service Desk team members follow up very quickly after your trouble ticket is submitted, which illustrates and acknowledge that your issues are being dealt with as they occur. Frontline Managed Services Project Managers and Engineers have consistently been communicative and detail-oriented when dealing with the scope and scale of a project, offering realistic timetables for project completion and addressing any actions and their potential impact. As Network Administrator for the firm, this allows me to translate more realistic timetables and cost estimates to the partners. By not having to maintain a focus on micromanaging our MSP, I am able to simultaneously focus maximizing my value and time on immediate and long-term needs for the firm.”

“
Everyone I have worked with through the years has been extremely responsive, knowledgeable, and just a pleasure to work with. Frontline has taken the time to get to know our firm and how we work. There is a level of personalized service that is not so common in today’s world. – Patrick Binsol, Lerch, Early & Brewer, Chtd.
The expanded Service Desk resources have also not gone unnoticed, as this has significantly cut down on open tickets and lead to quicker uptime for affected users.”

“I often go through the Service Desk, and I like that I can open a ticket 24/7. Sometimes I directly contact my vCIO or my Senior Engineer, depending on the issue. But I love having a 24/7 help desk I can simply email to open a ticket. ”

“Our analyst AJ is phenomenal. He was extremely professional and resolved the matter promptly, in a manner that accommodated the fact that I was unable to get into the office. He provided excellent service and made a tricky situation much more manageable.”

” I have been extremely satisfied with the level of service provided by Intelliteach (Frontline Managed Services). I have outsourced other service desk support services with previous companies, and the transition to Intelliteach was the smoothest I have experienced. We have been using Intelliteach for years, and they have been very responsive to our requests and suggestions. Our users have commented that this is a great after-hours service, and they are very impressed with the responsiveness and knowledge of the staff. Their professionalism in all aspects of the business has been a true picture of the type of service they provide.”

”I've managed my law firm for 17 years and we've had many, many different IT companies but Frontline [Managed Services] is BY FAR our best partnership. They've handled many complex projects for us with ease and professionalism that's hard to find. They really care about their clients. It's not about how much money they can make off you. It's about building a lasting and loyal partnership for them.”