Help Desk
Always On, Always Ready
Frontline Managed Services® leads the industry by providing the largest legal help desk, trusted by over 250,000 users worldwide. Established by former law firm professionals, Frontline is uniquely suited to address the specific technology pain points in the legal industry. Frontline Managed Services Help Desk follows the Sun Service Support Model and supports more than 250 leading software platforms and applications with a dedicated, highly trained team of Service Desk Analysts who are ready 24 hours a day, 7 days a week, 365 days a year. On average, our clients save 30-40% when they implement Frontline Managed Services Help Desk. By improving access to technology support and training, your law Firm's IT teams will increase efficiency and billable hours. When you partner with Frontline Managed Services, we help you avoid pricey implementation and maintenance costs, and offer the latest best-in-class technologies and teams, on every front.
HELP DESKKey Take
Aways
Resolved
Professionals
Answer Time
Implementation
HELP DESKKey Take
Aways
Resolved
Professionals
Answer Time
Implementation
We Understand
As our legal help desk was built by law professionals, we understand the pressure to constantly build and scale technology support services to meet the constantly-evolving technology environment without compromising billable revenue. Frontline Managed Services can help buttress your in-house teams to help you avoid rising expense costs. When you call our IT Support Team, you are never routed through an automated system. Professional service representatives answer each and every call, typically within 16 seconds. With three call centers and international law firm users around the globe, there is always someone ready to handle your issue with expertise and efficiency.
Benefits of Help Desk
Benefits of Help Desk
Technology
Frontline Managed Services partners and maintains the best technology on the market to continue providing the highest quality and largest legal help desk in the industry. With the foundation of our proprietary applications such as IQTrack, and the power of partnering with ServiceNow, your Firm can trust in our performance and reliability.
What people say about us
“I often go through the help desk, and I like that I can open a ticket 24/7. Sometimes I directly contact my vCIO or my Senior Engineer, depending on the issue. But I love having a 24/7 help desk I can simply email to open a ticket. ”
“Help Desk team members follow up very quickly after your trouble ticket is submitted, which illustrates and acknowledge that your issues are being dealt with as they occur. Frontline Managed Services Project Managers and Engineers have consistently been communicative and detail-oriented when dealing with the scope and scale of a project, offering realistic timetables for project completion and addressing any actions and their potential impact. As Network Administrator for the firm, this allows me to translate more realistic timetables and cost estimates to the partners. By not having to maintain a focus on micromanaging our MSP, I am able to simultaneously focus maximizing my value and time on immediate and long-term needs for the firm.”
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Everyone I have worked with through the years has been extremely responsive, knowledgeable, and just a pleasure to work with. Frontline has taken the time to get to know our firm and how we work. There is a level of personalized service that is not so common in today’s world. – Patrick Binsol, Lerch, Early & Brewer, Chtd.
The expanded Help Desk resources have also not gone unnoticed, as this has significantly cut down on open tickets and lead to quicker uptime for affected users.”
“Our analyst AJ is phenomenal. He was extremely professional and resolved the matter promptly, in a manner that accommodated the fact that I was unable to get into the office. He provided excellent service and made a tricky situation much more manageable.”
” I have been extremely satisfied with the level of service provided by Intelliteach (Frontline Managed Services). I have outsourced other service desk support services with previous companies, and the transition to Intelliteach was the smoothest I have experienced. We have been using Intelliteach for years, and they have been very responsive to our requests and suggestions. Our users have commented that this is a great after-hours service, and they are very impressed with the responsiveness and knowledge of the staff. Their professionalism in all aspects of the business has been a true picture of the type of service they provide.”
”I've managed my law firm for 17 years and we've had many, many different IT companies but Frontline [Managed Services] is BY FAR our best partnership. They've handled many complex projects for us with ease and professionalism that's hard to find. They really care about their clients. It's not about how much money they can make off you. It's about building a lasting and loyal partnership for them.”