Frontline Managed Services Wins in Law.com and Legalweek Leaders in Tech Awards
July 27, 2021
In the inaugural Leaders in Tech Awards by Law.com and Legalweek, Frontline Managed Services was named the winning vendor in the Innovation in Practice Management Solutions category for its one-stop-shop solutions to support law firm operations teams in every back-office function.
In the Legaltech News coverage announcing winners, the publication explained “Alongside rebranding from Intelliteach to Frontline Managed Services, the company moved to provide a one-stop-shop technology solution for firms on a single platform and with a large team of experts around the globe. This solution was ‘Legal Ops in a Box’: by tying together the entire back-office, the solution provided tangible value for law firms from the reduced friction and new synergies between administrative, financial and IT services.”
CEO Seelin Naidoo participated in Legaltech News’ Q&A profile series of winning companies. Because the Legalweek Leaders in Tech Awards prioritized innovation in selecting its winners, Naidoo answered the question of what “legal innovation” means to the company as “Revolutionizing service delivery through technology innovation.” He added “We try to live that every day, which is proven in our investments and results. And we want to use legal innovation to deliver state-of-the-art service to firms of all sizes. We have been working with the world’s largest and most sophisticated firms for years, and we are now applying innovations from those firms to equip small- and mid-sized firms with insights and products not previously available at a scalable cost.”
Naidoo also discussed ways Frontline Managed Services helped law firm teams meet the moment in response to the COVID-19 pandemic in 2020. “While we are constantly evolving and innovating to revolutionize the service delivery model for clients, 2020 presented more urgency to deliver in response to the pandemic. It was crucial that we were prepared to address the confusion and fear of our law firm customers, and to reassure them that we were prepared to help them through the crisis. In addition to having solutions in place to serve firms at every front in a virtual environment, we took our partnerships to the next level by ensuring our account teams and company leadership were speaking with clients as often as possible to discuss any new challenges and reassure them they had access to remote solutions.”
“Following the immediate IT response, firms increasingly recognized the benefits of outsourcing support to the rest of their back-office functions to discover new efficiencies,” he added. “As part of our culture of forward-looking innovation to the service delivery model, we were proactively prepared to meet these needs for our extensive roster of law firm clients, rather than needing to react.”
For the full Q&A with Seelin Naidoo, please click here.
The full list of Legalweek Leaders in Tech Awards winners is available here.